Reference

Understanding Your Legal Standing at buy123

We operate transparently so you know exactly how your account, deposits and personal data are handled.

Account access depends on local lawData protection built into every transactionContact us to verify or update your details
buy123 Understanding Your Legal Standing at buy123
GET IN TOUCH

How to Request Legal Changes or Report Issues

Email Support Send account, data or legal enquiries to our support team at [email protected].
Live Chat Open live chat from inside your account lobby during support hours (09:00–22:00 Indonesia time…
Account Settings Head to Account > Settings > Privacy to review what information we hold, request…
HOW WE OPERATE

Security, Retention and Your Data Rights

Account Security

Your login is protected by two-factor authentication via SMS or email.

Cookie and Tracking

We use cookies to keep you logged in and to track your play preferences so we can show you relevant…

Data Deletion

Request permanent account closure from Account > Settings > Close Account.

Payment Data Handling

Payment information—card numbers, bank details, DANA or OVO account identifiers—is never stored on our servers.

Access Requests

Email [email protected] with your registered email and account number to request a full copy of your personal data in machine-readable…

Compliance Contact

If you believe we've mishandled your data or violated your rights, contact our compliance officer at [email protected].

Frequently Asked Legal Questions

Account access depends on local law in your region. If you move or travel, log in as usual; we verify your identity based on registered email and two-factor authentication. If we detect unusual location activity, we may pause withdrawals briefly to confirm it's you.

Inactive accounts remain open and your balance is preserved. After 18 months of no login, we begin archiving transaction records to comply with local data storage limits, though your account balance and personal details stay accessible when you log back in.

We retain all transaction records for seven years after account closure or your final withdrawal, whichever is later. This ensures we can verify your DANA, OVO, GoPay and QRIS transactions if you dispute a withdrawal or if auditors request documentation.

Yes. Email [email protected] with your account number and registered email. We'll compile your personal data, account history and transaction logs in a machine-readable file and send it within ten business days. This service is free.

You can close your account anytime from Account > Settings. Any balance is paid to your registered DANA, OVO, GoPay or QRIS account within one business day. Closed accounts cannot be reopened; you'll need to create a new account if you return.

Contact support immediately via live chat or email [email protected]. We freeze your account pending investigation and review all recent transactions on DANA, OVO, GoPay and QRIS. Most fraud cases are resolved within 24 hours.

No. We never sell or share your personal information with third parties for marketing. Data is shared only with payment processors, fraud-detection systems and regulatory authorities where local law requires it.